Shipping & Returns

Built to move. Sent to hold up. Here's what happens if it doesn't — and how your order gets to you in the first place.

Shipping

• Processing — 1–2 business days. Orders placed before 12pm AWST ship same day; after that, the next business day.
• Domestic (Australia) — Standard: 3–7 business days. Express: 1–3 business days. Free standard shipping on orders over $100 AUD, flat $9.95 under that.
• International — 7–14 business days. Rates calculated at checkout. Customs, duties and import taxes are the customer's responsibility and aren't included in the order total.
• Tracking — emailed the moment your order leaves us.

Returns & exchanges

• Window — 14 days from the day your order arrives.
• Condition — unworn, unwashed, tags and packaging intact.
• How to start one — email info@kadence.shop with your order number and what you're sending back. We'll confirm and send the return address.
• Exchanges & store credit — free, no restocking fee.
• Refunds — available within the window, minus original shipping. Processed within 3–5 business days of us receiving the item; funds land back in your account 5–10 business days after that, depending on your bank.
• Return shipping — on you, unless the item's faulty or we sent the wrong one.
• Sale / final markdown items — exchange or store credit only, no refund.

Faulty or damaged

Contact us within 7 days of delivery with photos of the fault or damage. We'll replace it or refund it in full — return shipping covered, no cost to you.

Nothing in this policy limits your rights under the Australian Consumer Law. Questions? Get in touch.